FAQs FAQs

FREQUENTLY ASKED QUESTIONS

Shopping at Dukkan Meem is easy:
    Use the Shop links or You can also shop directly  by designer.
      • Once you have found an item, choose your size and click on the 'ADD TO SHOPPING BAG' button on the product page.
      • Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.
      • Click on 'PROCEED TO PURCHASE' to complete your order.
    • DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

    You can shop at DM without creating an account.

    However, register with us and you'll be able to enjoy the following benefits

      • Track your orders and review past purchases
      • Request a return or exchange directly from your account 
      • Add sold out items and products you love to your Wish List
      • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook 
      • Save your address and card details so you can shop even quicker next time
    • IS MY PERSONAL INFORMATION KEPT PRIVATE?

    Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.


    • I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

    To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

    • DOES DM SHIP TO MULTIPLE ADDRESSES?

      We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

    • CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

    Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

    However, we are unable to combine orders or add pieces to an existing order once it has been placed.


    • HOW CAN I TRACK MY ORDER?

    Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

     


    • HOW DO I RETURN OR EXCHANGE AN ITEM?

    Making a return or exchange is easy. You have 3 days to decide whether to keep your items and we will collect. Simply request a returns merchandise authorization number (RMA) from your DM account and then book a collection to send your item(s) back to us.


    • WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

    Your refund will either be issued to the original credit card used to place the order, or as DM store credit. Shipping costs are not refunded for items using our free collection service,

     

    Please note that it can take up to 10 business days for the refund to appear in your account.

    • WILL THERE BE ANY Taxes & Dutes?
    Delivery to some countries to may be subject to local import taxes, which, where applicable, are your responsibility. In this case, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time, as it is your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you choose not to pay the import taxes, we reserve the right to charge any additional costs incurred by Dukkanmeem.net back to you.

    FREQUENTLY ASKED QUESTIONS

    Shopping at Dukkan Meem is easy:
      Use the Shop links or You can also shop directly  by designer.
        • Once you have found an item, choose your size and click on the 'ADD TO SHOPPING BAG' button on the product page.
        • Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.
        • Click on 'PROCEED TO PURCHASE' to complete your order.
      • DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

      You can shop at DM without creating an account.

      However, register with us and you'll be able to enjoy the following benefits

        • Track your orders and review past purchases
        • Request a return or exchange directly from your account 
        • Add sold out items and products you love to your Wish List
        • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook 
        • Save your address and card details so you can shop even quicker next time
      • IS MY PERSONAL INFORMATION KEPT PRIVATE?

      Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.


      • I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

      To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

      • DOES DM SHIP TO MULTIPLE ADDRESSES?

        We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

      • CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

      Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

      However, we are unable to combine orders or add pieces to an existing order once it has been placed.


      • HOW CAN I TRACK MY ORDER?

      Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

       


      • HOW DO I RETURN OR EXCHANGE AN ITEM?

      Making a return or exchange is easy. You have 3 days to decide whether to keep your items and we will collect. Simply request a returns merchandise authorization number (RMA) from your DM account and then book a collection to send your item(s) back to us.


      • WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

      Your refund will either be issued to the original credit card used to place the order, or as DM store credit. Shipping costs are not refunded for items using our free collection service,

       

      Please note that it can take up to 10 business days for the refund to appear in your account.

      • WILL THERE BE ANY Taxes & Dutes?
      Delivery to some countries to may be subject to local import taxes, which, where applicable, are your responsibility. In this case, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time, as it is your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you choose not to pay the import taxes, we reserve the right to charge any additional costs incurred by Dukkanmeem.net back to you.
      Just added to your wishlist:
      My Wishlist
      You've just added this product to the cart:
      Go to cart page